Legal services are provided in the United Kingdom by Joseph Sutton Limited (an English limited company with registration number 7125151), trading as Joseph Sutton Solicitors (the “Firm”).

The Firm’s registered office is 11-12 Tokenhouse Yard, London, EC2R 7AS, England where lists of directors and members are open for inspection.

The Firm and the services it provides are authorised and regulated by the Solicitors' Regulation Authority (ID 533661). The Solicitors Standards and Regulations 2019 are available online
at https://www.sra.org.uk/solicitors/standards-regulations/

As part of our ongoing commitment to our clients within the financial services, we have renewed our FSQS accreditation in relation to the compliance of our business processes and practices. More information on the FSQS accreditation requirements can be found here.

The Firm’s compulsory professional indemnity insurance provider is AXIS Specialty Europe SE c/o Miller Insurance Services LLP, 70 Mark Lane, London, EC3R 7NQ, under policy number B0621PJOSS000122.

The Firm also has an association with an independent firm of solicitors in London: Carter Perry Bailey LLP.

The Firm is registered for VAT: VAT No GB 984 2160 10

The Firm is committed to providing top quality services to its clients. If you are a client and have any concerns about the service you receive (including the bill) please contact the partner with overall responsibility for your matter. A copy of our complaints handling procedure is available on request.

If you are not satisfied with how we have dealt with your complaint, you have the right to refer your complaint to the Legal Ombudsman. You can write to the Legal Ombudsman at PO Box 15870, Birmingham, B30 9EB, or contact the Ombudsman by email (enquiries@legalombudsman.org.uk) or phone (0300 555 0333). If you decide to refer your complaint to the Legal Ombudsman, you must make the referral within six months of your last contact with us. In the case of a bill, you may have the right to apply to the court for an assessment under Part III of the Solicitors Act 1974.

The Firm records and stores emails sent to us in keeping with our internal policies and procedures.

Consumer Contracts Regulations 2013: If you have instructed us as an individual to act for you in your personal capacity, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a fourteen-day cooling-off period during which you may decide to cancel your contract with us. You may cancel your contract during the cancellation period by emailing the partner in charge of your matter.